Violeta Trihenea

  • Total activity 73
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Activity overview

Latest activity by Violeta Trihenea
  • Violeta Trihenea created an article,

    I have not used my ticket for a while due to Covid-19 and TfL and NR said they offer refunds. Can I get one?

    Hi there, Thank you for getting in touch! Please understand we are currently receiving significantly higher volume of enquiries while having reduced teams which means it will take a while for us to...

  • Violeta Trihenea created an article,

    I need to cancel

    We have always tried to help our customers, but this crisis has hit us strongly and we are doing our best to manage customers while managing the well being of our teams. Please understand we are cu...

  • Violeta Trihenea created an article,

    I am up to renew in 30 days and my dashboard is not working

    We are sorry to hear you're having trouble on your dashboard, we'd be more than happy to help you fix this!   Because an automatic renewal is currently being processed and the dashboard is updating...

  • Violeta Trihenea created an article,

    I do not want to Renew

    We’re very sorry to hear you do no wish to continue with your CommuterClub membership for another year. For security reasons we require a phone conversation in order to address your request. Please...

  • Violeta Trihenea created an article,

    Delete my information - GDPR

    As part of the conditions of our FCA license, we are required to hold certain information for a period of time about loan applicants. This is a Financial Crime prevention requirement from the FCA, ...

  • Violeta Trihenea created an article,

    When do I find out if I have been approved?

    All CommuterClub loan applications go through an underwriting process conducted by our loan providers Zopa. All application should be underwritten within 72 hours of underwriting submission under n...

  • Violeta Trihenea created an article,

    I lost my Gold Card

    We are sorry to hear you lost your Gold Card, but not to worry, we got you covered! Just drop us a quick line and we can request a replacement to be dispatched to you with our ticket issuers. Due t...

  • Violeta Trihenea created an article,

    Who is Zopa?

    CommuterClub and Zopa team up to cut the cost of commuting Our mission at CommuterClub is to make commuting better, starting with saving people money on their travel.   Since our launch in 2014, ...

  • Violeta Trihenea created an article,

    How do referrals work?

    You can check the status of your referrals as well as who used them and the total value earned so far, on your CommuterClub customer dashboard under the Free Travel tab, and scroll down at the bott...

  • Violeta Trihenea created an article,

    Why can't I access my account?

    Passwords - Whether you have forgotten it, or simply fancy a change, it is very easy to change your CommuterClub account password. Just log out (if you are already logged in), then go to https://ww...