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Activity overview

Latest activity by Charlie
  • Charlie commented,

    Hi Colin Thanks for your comment. We are actively working on this project at the moment and there is a possibility we will have an initial solution this year. Otherwise it's very much on the 2019 r...

  • Charlie created an article,

    Can I use a credit or debit card for all my payments?

    While we accept credit or debit cards for the first payment to order your ticket, our finance provider RateSetter only accepts subsequent recurring repayments via Direct Debit from a personal bank ...

  • Charlie created an article,

    When is my free month?

    With CommuterClub, you will always make 11 payments in 12 months which means you effectively get one month of free travel.   For most members, this is at the end but depending on how your payments ...

  • Charlie created an article,

    How can I get my receipts?

    Your first payment will have two types of email receipt automatically sent to you - one from our payment partner Stripe, and one by us in the form of your welcome email.   If you'd like a receipt f...

  • Charlie created an article,

    Why are you asking for bank statements, IDs or proof of address?

    Sometimes, depending on the ticket you ask for, we need a bit more information in order to finalise your application.   There’s no need to worry, this is a routine check to make sure everything is ...

  • Charlie created an article,

    My debit or credit card payment failed

    We take the first payment for each new ticket (including a renewal) via debit or credit card, using the card details we have for you on file.   If you failed this first payment from your card then ...

  • Charlie created an article,

    I've lost my ticket or it was stolen

    You can request a replacement directly through your CommuterClub dashboard: Simply click “Manage account” and then go to “Lost/Stolen Ticket”  & continue with t...

  • Charlie created an article,

    How much are my new monthly repayments with Zopa when I change ticket?

    We are unable to put an exact figure on your new repayments because it depends on both tickets' relative values and the amount outstanding on your loan. However we can offer some rough guidance!   ...

  • Charlie created an article,

    Transferring your ticket onto Smartcards

    Season tickets can be transferred onto smartcards on certain routes at the discretion of the train operating company.   We recommend that you visit your local ticket office to enquire whether it's ...

  • Charlie created an article,

    My ticket hasn't arrived

    If your new ticket has yet to arrive, don't worry, we'll do everything we can to help! Because of the high value of annual season tickets, their loss and replacement is governed by strict rules. As...