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  1. CommuterClub
  2. Customer Service

Customer Service

Covid19

  • I have not used my ticket for a while due to Covid-19 and TfL and NR said they offer refunds. Can I get one?
  • I need to cancel

Manage Account

  • Why can't I access my account?

Ticket application process

  • I am up to renew in 30 days and my dashboard is not working
  • I do not want to Renew
  • Delete my information - GDPR
  • When do I find out if I have been approved?
  • Why are you asking for bank statements, IDs or proof of address?

Getting your ticket

  • My ticket hasn't arrived

Changing your ticket route

  • How much are my new monthly repayments with Zopa when I change ticket?

Lost tickets

  • I lost my Gold Card
  • I left my ticket at home - How do I get a refund?
  • I've lost my ticket or it was stolen
  • What tickets do I need to buy to be refunded?

Payments

  • Who is Zopa?
  • Can I use a credit or debit card for all my payments?
  • When is my free month?
  • My debit or credit card payment failed

Cancellations

  • Cancellation and Refund Timing

Other Helpful Articles

  • How do referrals work?
  • How can I get my receipts?
  • Delay Repay
  • Transferring your ticket onto Smartcards
  • Can I use my Oyster card outside my zones?
  • What are the CommuterClub Membership Benefits?
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