Skip to main content
Submit a request
I have not used my ticket for a while due to Covid-19 and TfL and NR said they offer refunds. Can I get one?
I need to cancel
Why can't I access my account?
Ticket application process
I am up to renew in 30 days and my dashboard is not working
I do not want to Renew
Delete my information - GDPR
When do I find out if I have been approved?
Why are you asking for bank statements, IDs or proof of address?
Getting your ticket
My ticket hasn't arrived
Changing your ticket route
How much are my new monthly repayments with Zopa when I change ticket?
I lost my Gold Card
I left my ticket at home - How do I get a refund?
I've lost my ticket or it was stolen
What tickets do I need to buy to be refunded?
Who is Zopa?
Can I use a credit or debit card for all my payments?
When is my free month?
My debit or credit card payment failed
Cancellation and Refund Timing
Other Helpful Articles
How do referrals work?
How can I get my receipts?
Transferring your ticket onto Smartcards
Can I use my Oyster card outside my zones?
What are the CommuterClub Membership Benefits?
Powered by Zendesk