Customer Service

Covid19

• I have not used my ticket for a while due to Covid-19 and TfL and NR said they offer refunds. Can I get one?
• I need to cancel

Manage Account

• Why can't I access my account?

Ticket application process

• I am up to renew in 30 days and my dashboard is not working
• I do not want to Renew
• Delete my information - GDPR
• When do I find out if I have been approved?
• Why are you asking for bank statements, IDs or proof of address?

Getting your ticket

• My ticket hasn't arrived

Changing your ticket route

• How much are my new monthly repayments with Zopa when I change ticket?

Lost tickets

• I lost my Gold Card
• I left my ticket at home - How do I get a refund?
• I've lost my ticket or it was stolen
• What tickets do I need to buy to be refunded?

Payments

• Who is Zopa?
• Can I use a credit or debit card for all my payments?
• When is my free month?
• My debit or credit card payment failed

Cancellations

• Cancellation and Refund Timing

Other Helpful Articles

• How do referrals work?
• How can I get my receipts?
• Delay Repay
• Transferring your ticket onto Smartcards
• Can I use my Oyster card outside my zones?
• What are the CommuterClub Membership Benefits?