I left my ticket at home - How do I get a refund?

Left at Home Policies

If you do not have your Season Ticket with you when you travel you must buy a ticket for your journey.

You will be able to get a refund on the fare paid on the first two occasions this happens in any 12 month period.

On the second such occasion an administration charge will occur (see below).

• No more than two of these types of refund will be made in any 12 month period.
• You will need to hand in the tickets you have bought.
• You should make refund claims of this type within 28 days of travel.

The tickets purchased will need to be brought back to stations where purchased. - Feel free to email us at customerservice@commuterclub.co.uk.