Sometimes, depending on the ticket you ask for, we need a bit more information in order to finalise your application.
There’s no need to worry, this is a routine check to make sure everything is in place before we can approve your application and issue your ticket.
Specifically, to approve your application, FCA guidelines require us check for affordability and your ability to repay the cost of the ticket.
If we ask you for information it is because our underwriters are unable to verify certain details that we need to finalise the application.
All information is kept in confidence and as an FCA regulated business your information is safe.
If you have any questions as always feel free to get in touch.