We take the first payment for each new ticket (including a renewal) via debit or credit card, using the card details we have for you on file.
If you failed this first payment from your card then we are not able to issue a new ticket until this payment has been successfully taken. We would have sent you an email titled 'Unsuccessful Payment' letting you know that we attempted to collect your first CommuterClub instalment.
But don't worry - all you need to do is make sure that we have the correct card details for you, and that there are sufficient funds in your account. It's really easy to update the card details we have on file using your CommuterClub customer dashboard.
Once that's all set, we will try again every morning to take the payment. This will happen automatically so there's no need to get in touch with our team - just sit back and wait for your ticket to arrive!