I've lost my ticket or it was stolen

You can request a replacement directly through your CommuterClub dashboard:

https://www.commuterclub.co.uk/login

Simply click “Manage account” and then go to “Lost/Stolen Ticket”  & continue with the “Submit lost/stolen request” button:  

Please make sure the bank card on file is valid and has enough funds to cover the replacement fee.

If you have a paper ticket and require a new photocard ID, please make sure you add it in your request.

If you're encountering any difficulties with your dashboard, please get in touch with us on 0203 476 5002 or email us at customerservice@commuterclub.co.uk. 

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