I've lost my ticket or it was stolen

You can request a replacement directly through your CommuterClub dashboard:

https://www.commuterclub.co.uk/login

Simply click “Manage account” and then go to “Lost/Stolen Ticket”  & continue with the “Submit lost/stolen request” button:  

Please make sure the bank card on file is valid and has enough funds to cover the replacement fee.

In the meantime, you will be refunded for your interim travel, however, please follow the guidance below regarding which tickets we are able to refund:

The Following tickets will be refunded:

- National Rail Daily Tickets

- National Rail 7 Day Season Tickets

If you are travelling on the TfL London Underground, you can purchase National Rail tickets for the underground from National Rail Stations.

We will NOT refund the following:

Please ensure you keep the actual tickets; contactless, PAYG credit on an Oyster card, receipts or bank statements cannot be accepted for refund under any circumstances, only the physical tickets can be refunded.

The best way to do this is to show the ticket to station staff rather than use the barriers as this will prevent the ticket from being swallowed by the machine.

If you're encountering any difficulties with your dashboard, please get in touch with us at customerservice@commuterclub.co.uk. 

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