What tickets do I need to buy to be refunded?

We are very sorry to let you know that due to the recent pandemic, our travel partners have changed their policy regarding interim refunds and they do not offer this service anymore, however, we will do our best to get your replacement out to you as quickly as possible.

We know this is not what you wanted to hear and we are genuinely sorry that we are not able to help further on this type of refunds. We operate within a very strict industry policy and now more than ever, we urge our customers to take care of their tickets.