Please follow the guidance below regarding which tickets we are able to refund:
The Following tickets will be refunded:
- National Rail Daily Tickets
- National Rail 7 Day Season Tickets
If you are travelling on the TfL London Underground, you can purchase National Rail tickets for the underground from National Rail Stations.
We will NOT refund the following:
Please ensure you keep the actual tickets; contactless, PAYG credit on an Oyster card, receipts or bank statements cannot be accepted for refund under any circumstances, only the physical tickets can be refunded.
The best way to do this is to show the ticket to station staff rather than use the barriers as this will prevent the ticket from being swallowed by the machine.